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Customer Service Excellence (PDF Guide)
£11.20 GBP
Deliver consistent, caring service, handle complaints well and turn problems into loyalty
What's inside
Service standards, complaints, recovery, measurement
Who it's for
Front-line managers, team leaders, customer service staff, school office and reception teams, charity and public service managers.
Format
21 page PDF guide.
Your digital edition
This listing is for the PDF guide. Read it on a compatible computer or tablet, or print pages for your own study. No physical book is supplied.
Put your learning into practice
Start with the area most relevant to your role or study, work through the practical tools, and return to the guide when planning your next steps.