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The Balanced Scorecard (PDF Guide)
£11.20 GBP
Financial results tell you how you did; they don't tell you whether you're building future success. The Balanced Scorecard, developed by Robert Kaplan and David Norton in the early 1990s, adds customer, process and learning measures so leaders can see and manage the drivers of performance. This guide shows you how to build a strategy map and scorecard and use them in practice.
What's inside
- The four perspectives and why balance matters
- Strategy maps: cause and effect on one page
- Choosing measures, targets and initiatives
- A worked scorecard for a service organisation
- Adapting the scorecard for public services, schools and charities
- Making the scorecard part of management
- A quick-start page, worked examples, troubleshooting, a glossary, checklists and worksheets
Who it's for
Senior leaders, board members, performance and strategy managers, school and trust leaders, public sector managers and business students.
Format
21-page A4 PDF. Written UK-first, with a page on using it in other countries.
Your digital edition
This listing is for the PDF guide. Read it on a compatible computer or tablet, or print pages for your own study. No physical book is supplied.
Put your learning into practice
Start with the area most relevant to your role or study, work through the practical tools, and return to the guide when planning your next steps.