{"product_id":"leams-st-05","title":"The Balanced Scorecard (PDF Guide)","description":"\u003cp\u003eFinancial results tell you how you did; they don't tell you whether you're building future success. The Balanced Scorecard, developed by Robert Kaplan and David Norton in the early 1990s, adds customer, process and learning measures so leaders can see and manage the drivers of performance. This guide shows you how to build a strategy map and scorecard and use them in practice.\u003c\/p\u003e\u003ch3\u003eWhat's inside\u003c\/h3\u003e\u003cul\u003e\n\u003cli\u003eThe four perspectives and why balance matters\u003c\/li\u003e\n\u003cli\u003eStrategy maps: cause and effect on one page\u003c\/li\u003e\n\u003cli\u003eChoosing measures, targets and initiatives\u003c\/li\u003e\n\u003cli\u003eA worked scorecard for a service organisation\u003c\/li\u003e\n\u003cli\u003eAdapting the scorecard for public services, schools and charities\u003c\/li\u003e\n\u003cli\u003eMaking the scorecard part of management\u003c\/li\u003e\n\u003cli\u003eA quick-start page, worked examples, troubleshooting, a glossary, checklists and worksheets\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch3\u003eWho it's for\u003c\/h3\u003e\u003cp\u003eSenior leaders, board members, performance and strategy managers, school and trust leaders, public sector managers and business students.\u003c\/p\u003e\u003ch3\u003eFormat\u003c\/h3\u003e\u003cp\u003e21-page A4 PDF. Written UK-first, with a page on using it in other countries.\u003c\/p\u003e\u003ch3\u003eYour digital edition\u003c\/h3\u003e\u003cp\u003eThis listing is for the PDF guide. Read it on a compatible computer or tablet, or print pages for your own study. No physical book is supplied.\u003c\/p\u003e\u003ch3\u003ePut your learning into practice\u003c\/h3\u003e\u003cp\u003eStart with the area most relevant to your role or study, work through the practical tools, and return to the guide when planning your next steps.\u003c\/p\u003e","brand":"LEAMS","offers":[{"title":"Default Title","offer_id":55932272378198,"sku":"LEAMS-ST-05","price":11.2,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0966\/2929\/3398\/files\/LEAMS-ST05.jpg?v=1792599063","url":"https:\/\/dynamic-dymentionz-shop-zone.myshopify.com\/products\/leams-st-05","provider":"DYNAMIC DYMENTIONZ SHOP ZONE","version":"1.0","type":"link"}